Refund policy

15-DAY HAPPINESS GUARANTEE

 

We want you and your pet to love your order. If something isn't right, contact us within 15 days of delivery and we'll make it right.

 

Damaged, defective or wrong item: Email us at mateus.company12@gmail.com with your order number and a photo of the item. We'll send you a free replacement or a full refund, your choice. You do not need to send the item back.

 

Wrong size or changed your mind: You can return the item within 15 days of delivery as long as it is unused, unwashed and in its original condition. Contact us first at mateus.company12@gmail.com to receive return instructions. Return shipping costs are paid by the customer. Items sent back without first contacting us cannot be accepted.

 

Refunds: Once your return is received and inspected, or your damaged-item claim is approved, your refund will be issued to your original payment method within 5-10 business days.

 

Late or missing refunds: If you haven't received your refund after 10 business days, please check with your bank first, then contact us at mateus.company12@gmail.com.